Exceptional Experiences Build Loyalty
Loyal customers are more profitable for your business. But, conventional approaches to building customer loyalty are proving ineffective for many retailers. Just throwing a loyalty card at a customer does not build customer loyalty
Data shows that customer experience has a direct impact on customer loyalty:
- 70% are more loyal after receiving good customer service
- 69% would share that experience with a friend
- 42% would spend more money
This white paper digs deeper into the connection between customer experiences and loyalty. It also provides advice for creating the kind of exceptional experiences that turn customers into loyal customers.
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